FAQ

Frequently Asked Questions

General

Do BeautyTemplates Themes work on WordPress?

No, BeautyTemplates Themes only work on blogger/blogspot (blogger.com). You’ll need a domain name and Blogger Account. You can learn more about how to launch your Blogger website here.

How do I download the files after purchase?

Once your payment is completed, you’ll receive an order confirmation email with the download link immediately. If you use e-check payment, it can take 6-10 working days for the payment to be cleared and will delay the product delivery. If you feel your payment has gone through and you still haven’t received a download link, please contact us and we’ll make sure you get the files you purchased.

Can I use BeautyTemplates Themes on multiple websites?

Yes, purchase one theme and you can use it on as many websites as you like (multiple domains), for personal and/or commercial use (But you can’t resell them).

 

Sales & Purchase

What is your refund policy?

Because we sell non-tangible digital products, they cannot be returned or exchanged and are non-refundable. Please review the theme demos, requirements and get in touch if you have any doubts or questions prior to purchase.

Is the cost for BeautyTemplates Themes a one-time payment?

Currently, BeautyTemplates Themes are a one time fee with unlimited support and update.

What payment methods do you accept?

Currently, we accept payment via PayPal, where you can pay with credit card, debit card, and Paypal balance. Currency: USD.

 

Support

How do you provide support?

We provide theme support for verified customers via Support page only. We DO NOT provide support via contact form, social media nor do we offer phone support.

Support hours:
Monday to Friday (GMT+8 timezone) please be aware of possible time differences. During this time, we generally reply to any support queries in order received within 24 hours; whilst we are also committed to answering any queries outside of these hours as we certainly understand your web presence is very important to you.

What does your support cover?

DO: We provide support for theme installation & setup, issues arising from using any of the packaged theme features and theme bug fixes; which cover everything required to ensure that all theme features are working as advertised and as shown in demo site.
DO NOT: We are not able to provide general blogger support, an issue arising from Blogger side, and customization query (add or remove elements, etc). You may hire us to do customization.

 

Theme Setup

Can I upload my own header logo?

Yes, you can upload your own header logo easily in Blogger dashboard. Alternatively, you can use the default theme header (PSD file is included).

Can I change the theme fonts?

Yes, you can be changed using font drop list  in Blogger advance customizer  Options. Note: While you don’t need to be a coding expert.

Can I change the theme color?

Yes, Most of the color elements can be changed using Color Wheel Picker in Blogger advance customizer  Options. However some design elements are images so will require Photoshop and Custom CSS. Note: While you don’t need to be a coding expert, you are required to have CSS knowledge if you’d like to customize CSS.

Can I remove BeautyTemplates credit from the footer?

Yes, But only Premium Version buyer can remove our credit link . We don’t require you to have backlinks to our site although we do appreciate it. 🙂


Don’t see your question in the FAQ’s? Or simply want to drop us a line? Please get in touch and we’ll return the favor within 24 business hours.